Terms and Conditions

 

COVID-19 STATUS: We are still shipping orders

Please contact us at contact@crossroadsshop.net // phone (+45) 80 83 01 42 if you have any questions.

 

General Information
The following General Terms and Conditions of Sale concern the offer and sale of products on the website www.crossroadsshop.net, owned and maintained by CROSSROADS music & fashion, Halkærvej 2, 3660 Stenløse,, Denmark, VAT no. 30372328. Requests for information should be made to contact@crossroadsshop.net.

The main business activity of CROSSROADS is to sell clothing and other music related items online.

Purchases on Crossroadsshop.net can only be placed in English.

All prices and terms are subject to change at any given time and without prior notice.

Ordering
The CROSSROADS online store is open 24 hours a day. The website might temporarily be down for maintenance. You must be 18 years old to shop on our website. If you are not yet 18 years old, you can have an adult make the order for you.

 

How to Order 

1. Find the product you like and choose your desired size. Then click “ADD TO CART”. In the shopping cart you have to apply that you agree with our terms and conditions and then you can click on the “CHECKOUT” button at the bottom of the page when desired products are in the shopping cart.
2. Continue through the checkout process, and chose either to fill in your details; name, shipping address etc. or create a customer account for future use.
3. You can check the products and total amount during check out.
4. Click “CONTINUE TO SHIPPING METHOD” when you have filled in all the information.
5. Then check if your shipping address is correct. Choose your shipping method and click "CONTINUE TO PAYMENT METHOD".
6. When you have entered your credit card information and clicked on the “COMPLETE ORDER” button, you have made a binding offer for the purchase of the items you have chosen.
7. At this stage your order is still subject to our acceptance. When we have accepted your order, we will obtain an authorization from your credit card company for the amount on the order. We are not withdrawing money from your card at this stage, but the amount might be reserved on your account. This is a normal process with banks and credit card companies. If your credit card is not authorized, your order will not be processed further, and we will contact you by e-mail with further information.
8. Directly after you have placed your order, you will receive a confirmation e-mail including the terms and conditions for your order.

 

Secure Payment
We accept Visa, VisaDankort, Visa Debit, Visa Electron, MasterCard, ApplePay, MasterCard Debit and Maestro.The payment is charged when your order is packed and ready to be dispatched.

No credit card fees are charged by us. Please note that it is not possible for us to charge a higher amount than the one approved by you. Payment is processed via Shopify and SPY systems through a Nets approved and certified secure payment solution.

 

Shipping and Delivery

Denmark: Flat rate shipping of DKK 49,-, free shipping on all orders above DKK 1.500,-

Europe: Flat rate shipping of DKK 55,-, free shipping on all orders above DKK 1.500,-

Countries outside of Europe: Flat rate shipping of DKK 75,-, free shipping on all orders above DKK 2.000,-

You will receive an e-mail with shipping information when your package is on its way.

PLEASE NOTE: Orders delivered to countries outside the EC fiscal (VAT) area will not have VAT (DK Tax) charged to them. Also note that, depending on your order and country, you will be liable to pay local taxes and duties upon receiving your order, for which CROSSROADS cannot accept liability. The refusal to pay such fees will cause a full cancellation of the order. Transportation costs and custom clearance costs associated with a cancellation will be deducted from the total amount refunded to you. Countries where this applies is for example Norway and Switzerland.

 

Delivery

Please be aware, that it might take 2-3 business days before your order is shipped from our warehouse.

 

CROSSROADS is not responsible for any shipping delays, the transportation company is responsible.

Delay might occur on international shipping if the package is held at customs. CROSSROADS is not responsible. 

PLEASE NOTE: If your package has been delivered to a collection point please make sure to collect it in time, before it is returned to our warehouse. If your package is returned to our warehouse, CROSSROADS will not cover the shipping cost. You will have to cover the shipping costs in such circumstances.

 

Cancellation before order shipping 
Unfortunately, it is only possible to cancel your order, if it has not yet been packed and shipped from our warehouse. If you want to cancel an order, please contact us as soon as possible by e-mail or phone:

Monday to Friday between 9 am – 15 pm 

Phone (+45) 80 83 01 42

E-mail contact@crossroadsshop.net

Cancellation rights 
As a consumer, when you buy from us, you have a 14-day cooling-off period, in which you have the right to cancel the purchase.

This cooling-off period expires 14 days after the day on which you received your goods. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.

The period means that you have 14 days after receiving the goods to let us know that you want to cancel the purchase. You can exercise your rights to cancel a purchase by sending an e-mail to contact@crossroadsshop.net.

You cannot cancel the purchase by refusing to receive the goods.

 

Cancelling part of the purchase
If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order. Please note that freight charges will not be refunded if you cancel part of your purchase.

 

Exchange an item
If you wish to exchange an item to another size, style or colour, please place a new order in our web shop and return the item you have already purchased.

For information about how to return an item we refer to the section below Returning the Items.

 

Returning the items
When you have informed us that you are cancelling your purchase, you have 14 days in which to return the goods to us. You yourself must pay for returning the package and you will be liable if it is damaged during transport.

 

Send the item to:
CROSSROADS

music & fashion

Att: Returns

Halkærvej 2

DK-3660 Stenløse

Denmark

 

 

We will only accept packages sent directly to this address which is CROSSROADS’s warehouse. We do not accept returns sent to drop-off’s and collection points.

 

How to Return an Item:

Send your return item to the address above, within 14 days after you have informed us, that you want to cancel the purchase.

1. After informing us of your return by email, place a note with the items you want to return stating your order no. and your full name and address.
2. Make sure to wrap up the return items to avoid damages – damaged return items are your responsibility and not CROSSROADS’.
3. If your return item is not received in the original condition and packaging, we may make a deduction in your refund.
4. When sending your return items make sure to choose a business delivery option (not access point).
5. We do not hold responsibility for items lost in shipping when returned, so we recommend keeping your shipping receipts and tracking numbers.
6. When returning an item, the shipping costs will be covered by you and not by CROSSROADS.

 

The state of the article when you return it
If the value of the article is reduced and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the article and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the article, and in certain cases this may mean that only the freight charges can be refunded.

We recommend that you return the article in its original packaging.

If the original packaging is missing, it may reduce the value of the article.

 

Refund of the purchase sum
If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.

We refund all payments received from you no later than 14 days upon receipt of your returned item.

We will return the money by the same means of payment which you used for the purchase. If you have used Apple Pay the refund will be credited to the debit/credit card linked to the account.

 

NOTE. It is not possible to get the refund credited to another debit/credit card account than originally used - even if the item was received as a gift.

 

Right to make complaints
When you trade with us as a consumer, the Danish Sale of Goods Act applies.

This means that you have a right to complain within 24 months.

If you have a complaint, please contact us by e-mail on contact@crossroadsshop.net.

Please attach a photo of the item, you have a complaint about. If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.

You must complain within a reasonable time after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time.

If a refund is justified, you will receive the refund no later than 14 days after we have approved the complaint. If the complaint is justified, and you have sent us the item, we will refund your freight costs (within reason). The item must always be retuned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.

 

Personal data policy 
We need the following information when you trade with us:

Name, address, telephone number and e-mail address.

We register and pass on the personal details which are necessary to deliver the goods to you.

Personal data is registered with CROSSROADS and is kept for five years, after which the details are deleted.

In addition, we work with a number of other companies who store and process data. These companies process the data exclusively on our behalf, and must not use them for their own purposes. 

We work only with processors of data in the EU or in countries where your data will be given adequate protection.

You are entitled to be told what details about you we process.

If you believe the details are inaccurate, you are entitled to have them corrected. In certain situations, we are obliged to delete your personal data if you ask us to do so. These could, for instance, be data which are no longer necessary for the purpose we used them for. You can also contact us if you believe that your personal data are being processed in a way that is against the law. You can also write to us at: contact@crossroadsshop.net 

Futher information on our Privacy policy can be found here

Where you can complain
If as a consumer you want to complain about your purchase, please contact us by mail at contact@crossroadsshop.net. If we do not succeed in finding a solution, and you are a resident in Denmark you can find more information on how to proceed with your complaint on https://naevneneshus.dk/

If you are a resident of a country outside Denmark, you can complain to the EU Commission’s online complaints portal here – http://ec.europa.eu/odr  

 

Trademark and copyright
All product designs, product names and content included on this website are protected by international copyright and trademark laws. You are not permitted to use any product designs, product names or trademarks presented on this site without prior written consent from CROSSROADS. These terms and conditions are subject to the laws of Denmark and any dispute related to this website, its services or these terms and conditions shall be settled by the courts of Denmark.

Content disclaimer

CROSSROADS strives to provide accurate and updated content on this website. Unfortunately, occasionally there may be price changes, sold out goods and other unintentional errors on our site. CROSSROADS can only be held responsible according to the laws of Denmark.